Author: MANIRAGUHA Ladisilas

The Rwanda Utilities Regulatory Authority (RURA) has imposed an administrative fine on MTN Rwandacell following ongoing disruptions affecting its voice call, SMS, and Mobile Money services. Since 27 July 2025, MTN Rwanda customers have experienced significant difficulties in accessing key services. MTN appeared before RURA to provide explanations and outline measures to address these challenges. On 31 July 2025, RURA issued a formal warning to MTN, urging the telecom operator to resolve all service-related issues promptly. In addition to the warning, RURA imposed the administrative fine based on provisions in the Information and Communication Technology (ICT) Law No. 24/2016.…